Conclusions on Visa/MasterCard cards are not supported on any cards of banks of these countries:

SDN Sudan
PRK DPRK
SYR Syria
IRN Iran
AUS Australia
GHA Ghana
JOR Jordan
CUB Cuba
AFG Afghanistan
COD DR Congo
IRQ Iraq
LBY Libya
MMR Myanmar
SOM Somalia
SSD South Sudan
YEM Yemen
CMR Cameroon
CAF CAR
GNQ Equatorial Guinea
HTI Haiti
LBN Lebanon
MLI Mali
Nicaragua NIC
NGA Nigeria
PAK Pakistan
PAN Panama
UGA Uganda
VEN Venezuela
ZWE Zimbabwe
GNB Guinea-Bissau
RUS Russia
USA USA
CAN Canada

Usually, card verification during the operator's working hours takes place in a few minutes. The status of the operator can be seen in the upper right corner of the screen of our website.
If you make exchanges at night, it is better to take care of card verification in advance to exclude the possibility of non-exchange. 

Card verification is required once. In the future, all exchanges on this card will take place with the automatic substitution of card data in the "Card Number" field on the exchange page.

You can verify several of your cards in the same way and select the one you need in the "Card Number" field at each exchange.

Bank card verification is possible in two ways:
1. On the exchange request page of our website, under the "Card Number" field, click the "Card Verification" icon. Next, fill in the card number in the window that opens and upload two photos – one photo of the card against the background of the exchange application page, the second photo of the front side of the card. The photo should clearly show the first 4 and last 4 digits of the card, as well as the name and surname of the cardholder, if the card is registered. The rest of the data, including the validity period of the card, can be closed.
If you do not have the opportunity to take a photo of the card against the background of the site, since you have logged into our Service from your phone, then you need to take a screenshot of the card from your online banking.

2. You can also upload the above photos of the card in your personal account or by following the link.
On the main page of the personal account there is a section "Verification" - a bank card icon. Click "Add cards". Then we enter your bank card number and add one photo of the card against the background of the exchange request page, the second photo of the front side of the card. The photo should clearly show the first 4 and last 4 digits of the card, as well as the name and surname of the cardholder, if the card is nominal. The rest of the data, including the validity period of the card, can be closed.

Attention, we do not require the provision of the reverse side of the card with a CVC/CVV2 code.

Then click the "Add" button and wait for the card verification.

Usually, card verification during the operator's working hours takes place in a few minutes. The status of the operator can be seen in the upper right corner of the screen of our website.

If you make exchanges at night, it is better to take care of card verification in advance to exclude the possibility of non-exchange. 

After all the above steps have been completed and you have received an email message about the successful verification of the bank card, for registered users, you can continue to fill out the exchange application.
If you have received an email about the successful verification of the bank card, and when checking the card again in the status of unverified - reload the page or create an application again.   
For unregistered users, you can click on the "Check card" icon under the "Card number" field and check whether the card is verified or not.

Card verification is required once. In the future, all exchanges on this card will take place with automatic substitution of card data in the "Card Number" field on the exchange page for registered users or will have the status verified by default for unregistered users.

You can verify several of your cards in the same way and select the one you need in the "Card Number" field at each exchange.

If you have any questions about card verification when making an exchange, write to us in the online chat (in the lower right corner) or a message in the "Contacts" section.

Card confirmation or verification is an additional way to protect online payments from unauthorized access.
The procedure allows you to make sure that you are the cardholder and exclude the possibility of fraudsters using your data.

Usually, according to the rules of payment systems, 97% of withdrawal payments are instantaneous, but sometimes applications can be processed up to 30-60 minutes.
Withdrawal to some banks may take up to 72 hours.
Sometimes the withdrawal of one application occurs in several transactions.

If you have not received the full amount within an hour, please contact our support service [email protected]

Registration on the site is not mandatory, but it has advantages. A cumulative loyalty program with a discount system is provided for registered users. Also, registered users can use the affiliate program and earn money with us.

1. There is a table with a list of currencies in the middle of the main page. In the left column, you need to choose what you want to give, and in the right column, what to get. Clicking on the desired direction will take you to the application page.
2. Fill out the application form. Fields marked with an asterisk (*) are required.
3. Make the payment following the prompts on the application page.
4. After verifying your payment, the funds will be transferred to your account.

Most exchanges on our Service are carried out automatically. They occur within 1 (one) minute after payment of the application.

Auto-exchange is performed around the clock, seven days a week.

Semi-automatic (manual) exchanges are carried out with the help of the Service operator. When making an application, a message will be displayed about the type of exchange - Automatic, Semi-automatic or Manual modes.
Processing of applications requiring the operator's participation is carried out during the working hours of the Service for from 10 minutes to 2 hours, depending on the workload of the operator.

If you have any questions, please contact the Service operator via the "Contacts" menu, by filling out the contact form, writing a message by E-mail or using the ticket system - by clicking on the "OPERATOR ONLINE" icon in the upper right corner of the site.

A prerequisite for creating an application is linking a bank card, a Yandex account.Money to your WMID.
For binding, at least a formal WebMoney certificate is required.
For more detailed information on certification and binding of WM, we recommend contacting WebMoney support.

A formal certificate is issued free of charge on the Certification Center's website after entering passport data.

For more detailed information on certification, we recommend contacting WebMoney support.

Payment delay may occur for the following reasons:


1. The occurrence of a problem in the work on the side of the payment system or the bank. In this case, as soon as the problems are resolved, the funds will be credited to your account as soon as possible.

2. The user's account is blocked by the bank or payment system or has any restrictions. In this case, the funds sent by the user will be returned to the same details from which the transfer was received, minus the commission of the Service and the payment system / bank.

3. When creating the application, incorrect details were specified. In this case, if the specified account does not exist and the funds have not been transferred to it, then after the user is identified, the transfer will be sent to the correct banking details. If the account specified in the application exists and the funds have been successfully transferred to it, you need to solve the problem with the owner of this account.

1) The specified parameters do not correspond to the WMID system participant..........

The appearance of such an error means that you entered your personal data incorrectly when placing an application. The full name in the application must be specified in the same way as in the certificate.

This error can also occur if you are using a card with this number for the first time during the exchange. In this case, you need to link this card to your certificate. To link personal cards, you need to log in to the Webmoney Passport service, specify the card number, upload a scan of its front side and wait for the administrator to complete the verification. As a rule, it takes 1 working day. After that, you will be able to withdraw Webmoney to this card without hindrance.

2) The participant of the system must obtain a formal (or higher) certificate.

In accordance with the rules of the WebMoney Transfer system, the Webmoney title signs can be exchanged by a system user with a certificate not lower than a formal one. A formal certificate is issued free of charge on the website of the Certification Center (https://passport.webmoney.ru/asp/aProcess.asp ) after entering the passport data.

3) The WMID system participant needs to upload to the website https://passport.webmoney.ru/asp/bNewDocUpload.asp a color scanned copy of all the important pages of the passport and wait for the end of their verification.

In accordance with the rules of the Webmoney system, all holders of formal certificates wishing to carry out WM exchange operations must upload to the website https://passport.webmoney.ru/asp/WMCertify.asp color copies of all significant passport pages (1,2 pages and a page with a residence permit) and wait for their verification. The inspection according to the regulations takes 1-2 days. You need to upload documents 1 time in order to make further exchanges without hindrance. documents for viewing will be available only to you, and you can delete them at any time.

To make an exchange in the direction of Yandex.Money and WebMoney need to bind your Yandex account.Money to your WMID. Mandatory conditions are the presence in the WebMoney system of a certificate not lower than a formal one. Detailed instructions are here.

In case of any difficulties or questions about linking the WM wallet to Yandex.Money to the wallet, we recommend contacting WebMoney support.

The refund for your exchange was made automatically, for one of the following reasons:

- the wallet you specified in the exchange is different from the one from which the payment was made;
- the payment amount was different from the specified amount in the exchange.

In such cases, there is an automatic refund minus the Service commission. 

We inform our users that we have launched an application for our Service WMExchange24.ru with the PWA (Progressive Web Applications) system for a more comfortable and fast exchange.

A progressive web application (PWA) is a website that looks and behaves the same as a mobile application, it can be added to the home screen of a smartphone (laptop, etc.), send push notifications, access the hardware of the device.

The application is installed on the device in one click without Google Play and other app stores. It loads quickly thanks to a pre-created page cache and weighs only a few kilobytes, thereby saving your device's memory.

Now you do not need to go online every time, look for the right exchanger and favorable rates. It is enough to install the WMExchange24 application on the screen of your device in one click (the "Install application" sign in the upper right corner of the screen) and perform exchanges at a favorable rate, as on our usual website.



Everything for a safe, comfortable and fast exchange.

Have a good day and profitable exchanges!