Bank card verification is possible in two ways:
1. On the exchange request page of our website, under the "Card Number" field, click the "Card Verification" icon. Next, fill in the card number in the window that opens and upload two photos – one photo of the card against the background of the exchange application page, the second photo of the front side of the card. The photo should clearly show the first 4 and last 4 digits of the card, as well as the name and surname of the cardholder, if the card is registered. The rest of the data, including the validity period of the card, can be closed.
If you do not have the opportunity to take a photo of the card against the background of the site, since you have logged into our Service from your phone, then you need to take a screenshot of the card from your online banking.
2. You can also upload the above photos of the card in your personal account or by following the link.
On the main page of the personal account there is a section "Verification" - a bank card icon. Click "Add cards". Then we enter your bank card number and add one photo of the card against the background of the exchange request page, the second photo of the front side of the card. The photo should clearly show the first 4 and last 4 digits of the card, as well as the name and surname of the cardholder, if the card is nominal. The rest of the data, including the validity period of the card, can be closed.
Attention, we do not require the provision of the reverse side of the card with a CVC/CVV2 code.
Then click the "Add" button and wait for the card verification.
Usually, card verification during the operator's working hours takes place in a few minutes. The status of the operator can be seen in the upper right corner of the screen of our website.
If you make exchanges at night, it is better to take care of card verification in advance to exclude the possibility of non-exchange.
After all the above steps have been completed and you have received an email message about the successful verification of the bank card, for registered users, you can continue to fill out the exchange application.
If you have received an email about the successful verification of the bank card, and when checking the card again in the status of unverified - reload the page or create an application again.
For unregistered users, you can click on the "Check card" icon under the "Card number" field and check whether the card is verified or not.
Card verification is required once. In the future, all exchanges on this card will take place with automatic substitution of card data in the "Card Number" field on the exchange page for registered users or will have the status verified by default for unregistered users.
You can verify several of your cards in the same way and select the one you need in the "Card Number" field at each exchange.
If you have any questions about card verification when making an exchange, write to us in the online chat (in the lower right corner) or a message in the "Contacts" section.